Privacy and Cookie Policy

This privacy policy explains how professionalscycling.com will store and use information relating to you. ProfessionalsCycling.com is a trading name of our company.

Our company acts as the data controller for all associated brands. All data obtained through activities associated with these brands are controlled and managed in accordance with the UK General Data Protection Regulations (GDPR) and the UK Data Protection Act 2018.

This policy applies whether you are shopping with us, browsing our website, or using our apps. We are fully committed to protecting your privacy. Any information you provide will only be used in accordance with this privacy policy.

Our products and services are aimed at those aged 18 and over.

How We Use Your Information

When you shop or contact us through any channel, you may need to provide personal details so we can fulfill your order or request. This consent is our legal basis for processing.

Personal Information We Collect:

  • Name, address, telephone number and email address
  • Payment details
  • Purchase history and browsing behavior
  • Contact history with our customer service
  • Gender, date of birth and interests (optional)
  • Survey responses and competition entries
  • Device information and IP address

How We Use This Information:

  • To process and deliver your orders
  • For fraud prevention
  • To provide customer service
  • To send marketing communications (with consent)
  • To improve our products and services
  • For internal analysis and customer profiling

Email Marketing

You can opt to receive marketing emails with news about our latest products and offers. These may be tailored based on your preferences and purchase history. You can unsubscribe at any time via:

  • The ‘Unsubscribe’ link in emails
  • Your account preferences
  • Contacting customer service

Sharing Your Information

We may share your data with:

  • Delivery companies
  • Payment service providers
  • International order processors
  • Customer review platforms
  • Marketing and advertising partners
  • Product warranty providers

We will never sell or lease your data to third parties. Data may be shared when required by law or to investigate suspected illegal activities.

Data Retention

We keep your personal information:

  • For as long as you maintain an account with us
  • To fulfill legal obligations
  • For warranty periods
  • Until consent is withdrawn for marketing purposes

Your Rights

Under data protection laws, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing
  • Data portability

For privacy-related inquiries, please visit professionalscycling.com/privacy-help.

Cookies

Our website uses:

  • Essential cookies for functionality
  • Analytics cookies to improve services
  • Marketing cookies (with consent)

You can manage cookie preferences at professionalscycling.com/cookie-policy.

Policy Updates

We may update this policy periodically. The current version will always be available at professionalscycling.com/privacy.